1 Information We Collect:
1.1 Personal Information:When children register for an account on XDojo, we may collect limited personal information such as their username, age, and email address. We do not require or collect any other personally identifiable information from children without parental consent.
1.2 Parental Consent:We require verifiable parental consent before collecting personal information from children. This consent process involves obtaining consent from a parent or guardian through a separate verification method, such as providing a consent form or verifying contact details.
1.3 Usage Data:We may collect usage data, such as IP addresses, device information, browser type, and usage patterns, to analyze and improve our services. This information is collected in an aggregated and anonymous manner and does not personally identify individual children.
1.4 Cookies and Similar Technologies:XDojo may use cookies and similar technologies to enhance the browsing experience, track usage patterns, and gather non-personal information. These technologies help us improve our services and customize content without collecting identifiable information.
Use of Collected Information:
2.1 Providing Services:We use the information collected to deliver our services, including account management, authentication, personalization, and communication regarding updates, changes, or improvements to our platform.
2.2 Improving User Experience:We analyze usage data to understand how children interact with our platform, identify areas for improvement, and enhance the overall user experience. This helps us optimize our services and develop new features.
2.3 Communication and Support:We may use children's contact information to communicate with them about their account, respond to inquiries, provide customer support, and send important notifications related to our services.
2.4 Legal Compliance:We may process and disclose information if required by law, legal proceedings, or to protect our rights, privacy, safety, or property. However, we do not use children's information for targeted advertising or share it with third parties for marketing purposes.
3 Data Security:
XDojo implements appropriate security measures to protect children's information from unauthorized access, loss, misuse, or alteration. We employ encryption, secure storage, access controls, and regular system audits to ensure data security.
4 Parental Rights and Choices:
Parents or guardians have the right to review, delete, or refuse further collection or use of their child's personal information. They can contact us at any time to exercise these rights or for any concerns regarding their child's privacy.
5 Children's Privacy Education:
We are committed to promoting children's online safety and privacy education. We encourage parents and guardians to supervise their children's online activities and discuss safe internet practices.
6 Updates to the Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify parents or guardians of any material changes and obtain renewed consent if necessary.
7 Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@xdojo,ai. We are here to address any concerns or inquiries you may have.
Refunds Policy
XDojo , we are committed to delivering high-quality educational services and ensuring customer satisfaction. We understand that there may be instances where a refund request is necessary. This Refunds Policy outlines the guidelines and procedures for refund requests related to our online teaching services.
Eligibility for Refunds:
1.1 Trial Period:We offer a trial period for new students to experience our online teaching services. During this period, if you find that our services do not meet your expectations, you may be eligible for a refund. Please refer to the trial period terms and conditions provided during the enrollment process.
1.2 Cancellation Prior to Course Start Date:If you choose to cancel your enrollment in a course before the course start date, you may be eligible for a refund. The refund amount will be subject to any applicable administrative fees or non-refundable deposits outlined during the enrollment process.
1.3 Course Withdrawal:If you decide to withdraw from a course after it has started, refunds will be considered on a case-by-case basis. Factors such as the timing of the withdrawal, course progress, and individual circumstances will be taken into account. Any refund granted may be subject to applicable administrative fees or prorated based on the portion of the course completed.
Refund Request Process:
To initiate a refund request, please follow these steps:Contact our customer support team as soon as possible, preferably in writing, clearly stating your request for a refund and providing relevant details, including your enrollment information.Our customer support team will review your request and may require additional information or documentation to process the refund.We will communicate with you regarding the outcome of your refund request and, if approved, the refund amount and timeline.
Refund Denial:
Refund requests may be denied under the following circumstances:
- Failure to adhere to the cancellation or withdrawal policies outlined during the enrollment process.
- Refund requests made after the specified timeframe for eligibility.
- Non-compliance with any applicable terms and conditions or policies.Instances of academic dishonesty, misuse of resources, or violation of our code of conduct.
Contact Us:
If you have any questions or need assistance with our refunds policy, please contact our customer support team at hello@xdojo.ai. We are available to provide further information and support regarding refund requests and related inquiries.
